“People makes the world go around” a reality that many businesses fail to take seriously. Business Industries needs people on a whole to survive. People = potential customers= loyal customer.
Having a good customer service relationship with your “customer” is the way to keep them coming back! Regardless of the quality of your product or the awesome brand it carries, if you treat the people walking into your business in a crappy way, it will come back to bite you hard real quickly.
Each person walking into your business doors is a potential customer, you will have them based on the way you interact with them. Am honestly tired of walking into a business place and the receptionist is looking and speaking to me as if i came to beg or am being a nuisance. ” ARE YOU KIDDING ME?? ” you need my business, my money in order for you to remain in this business competition.
The other thing, Oh Gosh! Phone manners… Can someone please tell me why when you call a company, the tone on voice that your call is received is so depressing and sad?? Like ( Jane) is having a bad day? When personal problems are transferred to customers, you will definitely lose that client.
Bottom line is this: Make your customers happy, make them develop a trust in you, and NEVER EVER LIE TO THEM because when you do.. well you don’t need a ghost to tell you that you will be screwed for a very long time. A bad experience spreads like wild-fire.
thatafricangurl 
Sadly most businesses are more about the bottom line.
True, but how do they get that bottom line if there are no customers? Its unfortunate that most businesses don’t take this issue very seriously, it determines a lot about the future success of that business.